Extravaganza FAQ and Terms and Conditions
Frequently Asked Questions
Where do I park?
There are some pay and display car parks in Glastonbury in Northload Street East and West and Bowyers Close.
A Park and Ride will operate from 4pm at the Grange Car Park at Clarks Village in Street.
There will be a car park for disabled people in Silver Street, Glastonbury, operated on a first come, first served basis.
What time do gates open?
Gates open at 4.30pm.
What time does it finish?
The fireworks are due to start at approximately 10pm; if you are planning to book taxis, do allow 15 to 20 minutes to walk across the site.
What is the running order?
16.30 Gates open
17.30 - 18.15 Black Dyke Band
18.55 - 19.45 Corinne Bailey Rae
20.30 - 22.00 Brian Wilson
22.20 Event Close
Is there a dedicated area for wheelchair users in the arena?
As this is an open-air concert where people bring picnics, chairs, blankets etc, we do not have a specific wheelchair area.
Can I bring a picnic?
Yes please do but no drinking vessels made of glass as they can be easily broken and the abbey site is a haven for wildlife and this can cause injury.
Can I bring a gazebo?
No. Gazebos of any size are strictly prohibited for this event.
Are you conducting searches?
Given recent national events, we will have appropriate security in place.
Is there food on sale?
Yes we have a number of food traders plus bars and tea/coffee stands.
I need to pick up tickets, where do I do that?
Please collect them from the abbey shop by 8pm on the night. The abbey shop is on the main driveway to the abbey off Magdalene Street.
I have vouchers – can I use these?
No – vouchers should have been redeemed last month and will not give access to the concert – please contact the abbey shop as soon as possible on firstname.lastname@example.org
I’ve booked camping but haven’t received the information sheet – what do I do?
Please check your junk folder as some people have found the email there, if it’s not there please email email@example.com and it will be resent.
Event Terms and Conditions
Admission is at Ticket Holder's own risk and all persons who enter are responsible for their own safety. The organisers will not be held liable for any loss, injuries, damages or theft to the ticket holder, their property or motor vehicles if the cause is due to negligence of the ticket holder or the actions of other patrons, third parties or force majeure.
Both sections of the ticket are required for entry.
The Organisers reserve the right to refuse admission in any circumstances and evict any person breaching the terms and conditions of entry, committing a criminal offence or behaving in a disorderly or anti-social way that causes a public nuisance or adverse effect on public safety.
The artist and performer line-up and all billed attractions may be subject to change at any time without notice.
We regret that tickets are non-refundable, and lost, destroyed or stolen tickets cannot be replaced.For safety and environmental reasons no glass bottles or other glass items are allowed on site.
Medical treatment is provided by Festival Medical Services (FMS) who are a separate legal entity. Any claims resulting from medical treatment on-site should be directed to FMS. The Organisers accepts no liability for any injury, claim or damages resulting from any medical treatment at the event.
No animals are allowed on site with the exception of registered guide dogs. Challenge 21 will apply.
A Park & Ride scheme will be available to and from Clarks Village, by their kind permission.
As a condition of sale the ticket holder consents to being filmed, photographed and recorded in any medium as part of the audience and/or by any CCTV cameras and recordings made by or on behalf of the organisers.
Tickets cannot be used as part of any marketing, media, sales promotion, staff reward programme or general competition use whether commercial or non-commercial without prior written permission of the the organisers. The marks Glastonbury and Glastonbury Festival and the Glastonbury Festival logo are registered United Kingdom and European community trademarks and may not be used without the express written permission of Glastonbury Festival Events Ltd.
Fireworks, Chinese/flying lanterns, drones, flares and the burning of plastics are not permitted. Please see the contraband list for details of other prohibited items.
Voucher Terms and Conditions
Vouchers for tickets for the Extravaganza on August 5 2017 were sold from November 24, 2016 until April 10 2017. Single and multiple vouchers were available and may be exchanged for the appropriate adult or child ticket as indicated on the voucher(s).
The voucher(s) must be redeemed at the abbey shop or by post to Glastonbury Abbey Shop, Magdalene Street, Glastonbury, BA6 9EL once tickets are on sale but by July 1 2017 at the latest.
The voucher(s) will not allow admission and cannot be exchanged for cash
A camping plot for those wishing to use their own tent, campervan, motorhome or caravan on our family friendly campsite or a pre-erected tent is available to book. The pre-erected tent does not come with any contents so sleeping paraphernalia will be required.
The campsite is open from 10am on Friday August 4th with last entry at 10pm on Friday August 4th unless prior arrangement has been made. It will re-open at 8am on Saturday August 5. The site will close at midday on Sunday August 6.
The campsite is close to the Tor and a shuttle bus will operate from the site to the abbey on the night of the Extravaganza.
This is a basic site so please note a hook-up is not provided. There are toilets and washing facilities.
A full information sheet will be sent to at the end of July; please e-mail firstname.lastname@example.org if you have any questions.
Please note that camping can only be booked online at the same time as Extravaganza tickets. Numbers are limited and spots will be sold on a first come, first served basis. Camping has now sold out - July 25
All T&Cs from the event also apply at the campsite.
PROPERTY DEEMED TO BE ‘CONTRABAND GOODS’ AND ‘PROHIBITED ARTICLES’
The following list of property is deemed to be ‘Contraband Goods’:-
1. Excessive amounts of cigarettes (any amount over personal use for the duration of the event)
2. Excessive amounts of alcohol (any amount over personal use for the duration of the event)
3. Excessive amounts of soft drinks (anything over personal use for the duration of the event)
4. Glass containers / bottles (likely to cause harm to livestock)
5. Sound systems (without written approval)
6. Knives (without written approval)
7. Weapons and potential weapons; anything adapted for such a purpose
8. Unauthorised or counterfeit merchandise; with or without the Glastonbury Extravaganza logo
9. Body piercing equipment
10. Flares; such as emergency or distress flares manufactured for legitimate military, maritime or transport purposes (under any circumstances)
11. Smoke Bombs
12. Fireworks, including sparklers (without written approval)
13. Generators (without written approval)
14. Lasers / Laser Pens
15. Plastic or polystyrene disposable plates, trays, cups, mugs or plastic cutlery
16. Unmanned Aerial Vehicles (UAV’s); commonly known as ‘Drones’ or ‘Remotely Piloted Aircraft’
17. Chinese / Sky Lanterns
19. Professional tape recorders, film and video equipment (without written approval)
20. Forged tickets and wristbands or an access pass of any description
21. All substances defined as a ‘Psychoactive Substance’ under the new Psychoactive Substances Act 2016. These substances will be those substances previously referred to as ‘Legal Highs’ and will include herbal materials, powders, tablets, crystalline substances, gas or liquids and may be packaged and marked as ‘smoking materials’, ‘research chemicals’, ‘room deodorisers’, ‘herbal incense’ and ‘cream chargers’, some may even state the product is not for ‘human consumption’
22. Nitrous Oxide in any form (without written approval)
23. Alkyl Nitrates (otherwise known as Poppers)
24. Any object that GFEL considers to be potentially harmful to public safety, being a single item or a potential component part for another object.
· The following list of property is deemed to be Prohibited Articles. A) Illegal drugs B) Offensive Weapons or potential offensive weapons C) Powered vehicles; motorbikes, quad bikes and buggies (without written approval) D) All animals (except registered Guide Dogs, Police Horses and Police Dogs.