Terms and conditions of use

Use and access of this website

Throughout this notice, named organisations, refers to any individual or company identified in the copyright notice on this web site.
The data and information contained in the pages on this web site are copyright the named organisations. All Rights Reserved.
The data and information presented on the pages on this web site may not under any circumstances be resold or redistributed for compensation of any kind without prior written permission from the named organisations. You are entitled to use the information provided on this web site for your own personal private use. You may not use any data or information provided on this web site in connection with any business or commercial undertaking. You are only entitled to use the information provided on this web site in responsible ways and this information may not be used in any malicious, illegal or anti-social activity.
Please note that the information available on this website may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that the named organisations will not be liable for any action you take in reliance on the information held on this web site.
The named organisations, will not be liable to you under any circumstances whatsoever for any direct, indirect, punitive, consequential or special damages arising from your use of this web site.
Whilst every effort has been made to portray items accurately, slight variations may occur. All measurements are approximate and are included for guidance only.
All brand and product names are trademarks, registered trademarks or service marks of their respective holders.
Links to other web sites are provided in good faith and the named organisations are not responsible for their content.
By using this web site, you are deemed to have accepted the above Terms of Use. Your statutory rights are not affected by this statement.
If you have any questions about these terms, or would like further information, please contact us.

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

Delivery

We aim to ship all shop orders within 5 working days of receiving your payment (please note that this does not apply to event tickets). If we cannot, we will attempt to contact you and give you the option to cancel your order. If you require a quick turnaround service please contact us. Please check for any notices on the home page regarding any special circumstances.

Delivery is based on the value of your order and is levied as follows:

UK Mainland
Order value up to £20: Delivery is £4
Order value between £20.01 & £100: Delivery is £6
Order value between £100.01 & £200: Delivery is £12.50
Order value over £200.01: Delivery is free.

Outside UK Mainland
Order value up to £20: Delivery is £7.50
Order value between £20.01 & £100: Delivery is £10
Order value between £100.01 & £200: Delivery is £12.50
Order value over £200.01: Delivery is £16

Memberships

Membership and Membership Plus cards can be collected from the abbey or posted to you for £2.50 (per order). Please see the terms and conditions of membership for full terms specific to membership.

Glastonbury Abbey Events & Tickets

Please see the events terms and conditions for terms specific to attending events at Glastonbury Abbey

Tickets purchased for Glastonbury Abbey Events are non refundable.

If you are buying event tickets please note that some events have additional terms and conditions. By accepting these terms and conditions you also accept any event specific terms and conditions as displayed on the associated event ticket page.

Abbey Admission Tickets

Tickets booked online are for the date specified and can be bought up to 6pm on the day before your visit.

A confirmation e-mail will be sent to the e-mail address submitted and must be shown at the Ticket Office on arrival along with photo ID for one member of the party. The party must arrive at the same time. Refunds are not available on online tickets.

Cancellations

For shop products, you may cancel your order within 3 days of placing it by contacting us. Please note that this does not apply to extravaganza or abbey admission or abbey event tickets or where you have requested a quick turnaround service.

Returns

We hope that you will be happy with your purchases, however you may return unused items within 30 days and we will either exchange them or refund you. Please note that this does not apply to Extravaganza or Abbey Admission tickets.

Complaints

If you are unhappy with any aspect of our service or products then please contact us.

Security

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Secure on-line payment is available via Square and is PCI level 1 compliant.